What are the delivery options if I don't meet the free shipping minimum?

For Singapore and Malaysia, purchases below SGD$60 will incur a minimum shipping cost of SGD$5 only. For all other international locations, add an item to cart and proceed to checkout — the charge will be calculated automatically once you enter your delivery address. Our charges are not inclusive of customs taxes and duties.

Which countries does prettyFIT ship to?

To view the list of countries we ship to and applicable postage charges, simply add an item to your cart and proceed to checkout. After entering your delivery address, shipping fees will be calculated automatically. If no shipping charges are displayed, we are currently unable to deliver to your selected destination.

Where are orders shipped from?

All orders are currently shipped out of Singapore.

Are duties and taxes included for international orders?

For international orders, duties, taxes, and customs fees may be imposed by the destination country and are NOT included in the item price or shipping charges. These are the responsibility of the recipient and must be settled directly with local customs authorities. prettyFIT has no control over these fees and is unable to advise on exact amounts as policies vary by country.

Are there any restricted areas you do not deliver to?

We do not deliver to PO boxes, military and restricted areas, checkpoints, all naval ports, and Jurong Island.

While we accept deliveries to hotels, you will need to provide the hotel name, address, and room number. Deliveries will only be made to the hotel reception — please inform the reception of a pending delivery. Once accepted by the reception, the order will be considered as delivered and prettyFIT will not be responsible for any lost orders thereafter.

How long does it take to process an order?

We aim to process all orders within 3–5 working days from the date of order, excluding weekends and public holidays. This may vary during festive seasons, peak shopping promotions, or due to online security checks, shipping restrictions, and payment authorisation.

How long does it take for my order to arrive?

All Singapore orders will be delivered within 2 working days after the order has been processed. A delivery confirmation email will be sent once your order is on its way.

For international orders, delivery timelines vary depending on our appointed logistics partners and their respective networks. All international shipments are sent via air freight to ensure timely delivery.

How can I track my order?

Once your order is sent for delivery, you will receive a shipping notification and tracking number via email. You may check on your delivery status using the link included in the email.

What happens if there is no one at home to receive the parcel?

For local orders, should the delivery attempt fail twice, a re-delivery fee of S$5 will apply. Alternatively, you may opt to self-collect at any of our stores for a speedier pickup.

For international orders, please reach out using the email link included in your shipping notification together with the tracking number to enquire about re-delivery.

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect or change orders once confirmed. Please ensure the correct shipping address has been provided before making payment.

There is a missing, incorrect, or defective item in my order. What should I do?

At prettyFIT, every product is thoughtfully handcrafted using premium materials and superior craftsmanship. If for any reason you are not completely happy with your purchase, we're here to help. Please contact our Customer Care Team at hello@prettyfit.com.sg and we will get back to you within 3 working days.

I purchased the wrong size. What can I do?

We'd be happy to help you get the correct fit! Please refer to our Exchange Policy and its respective procedures, or contact our Customer Care Team at hello@prettyfit.com.sg and we will get back to you within 3 working days.

If I placed an order for store pickup, can I walk in anytime to collect it?

You may collect your item only after receiving the confirmation email stating that it is ready for pickup. Once notified, you may visit the selected store during operating hours to collect your order.